CCK09 Knowledge Management

In this interview with Dr. Richard McDermott:

Professional practice involves 4 elements:

1. Technical knowledge 2. Analytic knowledge – make sense of a situation (sounds like sense making to me) 3. Personal know how 4. Skill acquired through practice.

Expertise draws on all four.

My questions on Knowledge Management (KM): Should you focus on Knowledge or Management? In most companies, the focus seems to be on the outcome of KM, that is can KM generate more innovation, more business, more market share, more profits and productivity etc. What would you like to achieve with KM? Increase in knowledge capacity amongst individuals & community? Improved Performance in organisation and teams? Increase in customer satisfaction?


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